Implementing EQ to deliver Sales & Exceptional Customer Experience at Investec - James Arnold, Investec Bank - eqsummit.com

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Implementing EQ to deliver Sales & Exceptional Customer Experience at Investec – James Arnold, Investec Bank

Description

James will be sharing his story about building a business in a seemingly commoditised financial market. Great service and authentic relationships are a key part of his team’s success. As the business grows, Emotional Intelligence will become a major differentiator as his team bring these distinctive personal skills into their client relationships and create what has already become a truly out of the ordinary and empathetic banking experience. James will explore and share his incomplete journey in understanding how EQ has helped him as a leader, as well as the people in his business, and ultimately the foundations of his entire business model.